About Old Navy Founded in 1993 in California, Old Navy began as the Gap Warehouse. In 1994, the company rebranded itself as Old Navy Clothing Co. to distinguish itself from its parent company, Gap Inc. Old Navy sells durable, wash-and-go casual clothing, activewear and accessories for the entire family. They also produce an Old Navy maternity line, baby and toddler clothing. As of 2021, there are roughly 1,100 brick-and-mortar Old Navy locations distributed throughout the United States, Canada, China, Mexico and other countries. The company's website receives an estimated 4 million visitors annually.
Annual Sales Old Navy's annual sales correspond with standard national retail sales days and periods, including back to school, Black Friday and Cyber Monday. In addition, there are annual sales to mark most national holidays, and deep discounts up to 70% off are common. Stores may also run clearance sales between seasons to clear out merchandise.
Customer Service Old Navy has two customer service phone numbers, one for domestic customers, the other for foreign customers. The domestic number is (800) 653-6289, and the number for foreign customers is (614) 744-3908. Relay is accessible by dialing 711. Customer service hours via phone are 7:00 a.m. to 1:00 p.m. daily, EST.
Live Chat Old Navy encourages live chat via its website. To access it, click the Customer Service link located at the bottom of each page on the website. Click the Chat Now icon to start a conversation with a live customer service rep. Live chat hours are 8:00 a.m. to 10:00 p.m. daily, EST.
Old Navy Mobile App The Old Navy mobile app for iOS and Android devices allows shoppers to browse the virtual inventory by multiple search refinements, make in-app purchases and email product info. The app also turns smartphones into an inventory scanner, letting shoppers scan product bar codes in-store for more product info, such as other colors and sizes.
Old Navy Email Discount Signup When customers join the Old Navy email family, they receive an introductory discount of up to 20%. Later emails arrive regularly, each offering a unique deep discount based on time of year or past purchases. Sales of 50% off everything in-store and online occasionally appear.
Old Navy Text Alert Offers Subscribing to Old Navy's text message alert program gets customers a special introductory offer and subsequent exclusive offers via text alert.
Old Navy Store Credit Card & Loyalty Rewards There are two tiers of the Old Navy store credit card, the Old Navy Credit Card and the Navyist Credit Card. Enjoy exclusive cardholder offers, early access to popular sales and no annual fee. Once a customer reaches 5,000 points, they can upgrade to the upper-tier card. It has free shipping, an extra 20% in bonus points per quarter and a private toll-free priority line.
Free Shipping on Orders Over $50 When customers spend more than $50 on the Old Navy website, they get free five- to seven-day shipping.
Old Navy Returns and Exchanges Old Navy accepts returns and exchanges on items in original condition, unwashed and unworn. They accept damaged or defective items at any time. Items marked "Final Sale" on an invoice are not returnable. Returns and exchanges do not incur a restocking fee, but customers have to initiate their return or exchange within 45 days of purchase.
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