In 1916, Kay Jewelers was opened as a local jewelry shop in Reading, Pennsylvania. In 1987, Kay Jewelers was acquired by Signet Jewelers, a company that also owns Zales, Jared and others.
Today, Kay Jewelers has expanded from a single store to more than 1,000 locations around the country. The brand specializes in diamonds, gold, gemstones, watches and gifts featuring its own proprietary designs as well as designs from brands like Disney, Hallmark Diamonds and Le Vian. Kay prides itself in its attentive, knowledgeable customer service and staffs its stores with expert jewelry consultants. For online shoppers, Kay offers virtual consultations, live chat and texting with jewelry experts.
Kay Jewelers is a member of the Diamonds Do Good, an international nonprofit organization dedicated to supporting initiatives to empower diamond communities with education and leadership skills building.
Kay Jewelers specializes in precious gems, including diamonds, sapphires, topazes, emeralds and rubies. Popular products include engagement and wedding rings, as well as necklaces, earrings and watches. In addition to offering designer models, Kay lets shoppers customize jewelry with their own gemstones, metals, charms, engravings and personal flourishes.
Kay offers several different shipping options, including:Same-day delivery: Qualifying orders placed before 1 p.m. local time are available for same-day delivery. Same-day delivery costs $29.95.Expedited, ground and express shipping (varies): Shipping is free on orders $50. Shipping speeds may depend on location and availability, but typical options include standard or ground (3 to 5 business days), two-day and overnight.
Kay Jewelers accepts returns in stores within 60 days after your order was received. Kay also offers free returns by mail up to 30 days after your purchase was received.
To mail a return to Kay Jewelers, follow these steps:
- Securely package the item with the original documents, including your packing slip with an explanation of why you are making the return.
- Affix the pre-paid, pre-printed return label on the package.
- Ship your package to the following address: SJIX, 375 Ghent Road, Akron, OH 44333.
If approved, credit should be issued to your original payment method, minus delivery fees, within three weeks after your return is received.
Kay Jewelers runs sales to celebrate holidays like Mother’s Day, Valentine’s Day and Father’s Day. It also hosts large Black Friday and Cyber Week sales with deals of up to 70% off.
Throughout the year, Kay Jewelers offers sales on select product categories or from certain designers. It also offers discounts on clearance jewelry.
The Kay Rewards program is called Vault Rewards. The program is free to join and divided into four membership tiers, based on points earned. The membership tiers are as follows:
Sapphire (entry-level):$25 off after your first purchase of $25.Special offers and benefits.1 “gem” earned for every $1 spent.10% off wedding bands with the purchase of an engagement ring.Professional jewelry cleaning and inspection.
Ruby (700 gems):
Ruby status members get all the benefits of Sapphire, in addition to:Engagement gift with engagement ring purchase.
Emerald (2,000 gems):
Emerald status members get all the benefits of Sapphire and Ruby, in addition to:A $25 annual membership reward.10% off custom-designed jewelry.
Diamond (4,000 gems):
Diamond status members get all the benefits of Sapphire, Ruby and Emerald, in addition to:A $50 annual membership reward.15% off custom-designed jewelry.Access to special events and experiences.
Kay Jewelers customer service can be reached in the following ways:Online chat.Text message at 855-221-6255.Video call.In-store appointment.By phone call at 800-527-8029.By mail at this address: Kay Jewelers, c/o Sterling Jewelers Ltd., 375 Ghent Road, Akron, OH 44333.
Customer service reps are available via chat on Monday through Friday from 8 a.m. to 1 a.m. ET; Saturday from 10 a.m. to 10 p.m. ET; and Sunday from 12 p.m. to 9 p.m.
Customer service reps are available via phone on Monday through Friday from 9 a.m. to 10 p.m. ET; Saturday from 12 p.m. to 10 p.m. ET; and Sunday from 12 p.m. to 9 p.m.
The Kay Jewelers Credit Card is issued by Comenity Bank. The card comes with the following perks:Zero-down special financing on purchases of $300 or more.$100 off during your birthday month.$100 off during your anniversary month.